Stock vs. custom lead times
| Order type | Production time | Typical ship-out |
|---|---|---|
| Stocked SKU, no embroidery | 0–1 business days | 3–5 business days |
| Stocked SKU, with embroidery | 5–10 business days | 2–3 weeks |
| Custom-cut size, no embroidery | 2–3 weeks | 3–4 weeks |
| Custom-cut size, with embroidery | 3–4 weeks | 3–5 weeks |
| Custom dye lot (240+ units) | 5–7 weeks | 6–8 weeks |
How we ship
- FedEx Ground for orders under 500 lbs. Tracking emailed the day the order leaves the workroom.
- LTL Freight for orders over 500 lbs or palletized loads. We quote freight before ship-out for sign-off.
- Local delivery by appointment for accounts within a 60-mile radius of Clewiston, on Tuesdays.
- International by quote. We ship to the Caribbean and Canada most weeks.
Replenishment cadence
After your third paid order we offer recurring replenishment: weekly, bi-weekly, or monthly. We hold a forecasted inventory window for your account so stock-outs do not happen even during seasonal demand spikes.
Returns
Stock items returned unused in original packaging within 30 days receive full credit minus a 10% restocking fee. Custom items, embroidered items, and dyed-to-order items are not returnable. If a hem fails inside the first 18 months of normal commercial wash cycles we re-hem it free of charge — ship it back, we stitch it, we ship it back.
Damage claims
Inspect every order within 48 hours of receipt. Photograph any shipping damage and email manage@sburq.com within five business days. We replace damaged items at no cost.